Welcome to our website. By using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
Introducing Neoprosone®
Neoprosone® is a brand of skin care products formulated with powerful ingredients to help improve various skin conditions and reveal your natural, healthy glow. Our range includes brightening serums, creams, gels and soaps containing our signature Neoprosone® formula.
At Neoprosone®, our goal is to provide our customers with high-quality products to care for their skin. We believe that everyone deserves to feel confident and beautiful in their own skin.
Placing Orders
To place an order on our website, browse our product range and add items to your cart. Once ready, proceed to checkout and fill in your details to complete your purchase.
We accept payment via all major credit cards and PayPal. Your payment will be processed through secure encryption technology to keep your information safe.
Orders can only be shipped within the United States at this time.
Once your order is confirmed, you will receive an email confirmation with your order details and tracking number when available. Please ensure your email address is correct during checkout so we can send your confirmation.
Pricing and Availability
All prices listed on our website are in USD. We make every effort to ensure our pricing is accurate, but in the event of an error, we will notify you and process a refund or allow you to cancel your order.
Promotional prices are valid for the advertised duration or while supplies last. We reserve the right to discontinue products or change prices in our store at any time.
Items in your Shopping Cart reflect the current availability of a product. If stock becomes unavailable before you complete checkout, we will notify you and remove the item from your order.
Shipping and Delivery
Orders are processed for shipping within 2 business days. We will send a confirmation email when your order has shipped with carrier and tracking information.
Standard Shipping takes 5-7 business days. This method is free on all orders over $50. Orders under $50 incur a $5 shipping fee.
Expedited Shipping takes 3-5 business days and incurs a $12 fee on all orders.
Deliveries are not made on weekends or holidays. Transit times may vary due to carrier delays beyond our control. If your order will be significantly delayed, we will contact you.
Returns and Refunds
We stand behind the quality of our products and your satisfaction with your purchase. If you are not completely satisfied, you may return your order within 30 days of receipt for a full refund of the purchase price.
Returns must be unopened and in original condition with tags still attached. Please fill out our Return Form and allow 2 business days for us to process. Once approved, we will provide a return shipping label or further instructions.
Once your return is received at our fulfillment center, please allow 5-7 business days for your refund to process back to the original payment method. We do not refund original shipping fees on returns.
Sale items and bundles are final sale and not eligible for return. We also do not accept returns on custom or personalized orders.
Promotions and Discounts
Neoprosone® may offer periodic promotions and discount codes on our website and through email newsletters.
Promo codes are valid for one time use only, and cannot be combined with other offers unless otherwise noted. Promo codes are valid for 60 days from issue and expire at 11:59 pm Pacific Time on the expiration date.
Discounts apply to the total before shipping and taxes. If an item you used a promo code on is returned, the value of the promo will be deducted from your refund.
Neoprosone® reserves the right to modify, cancel or extend any offer at any time without notice. Void where prohibited. Offers only valid on orders placed directly through our website.
Product Reviews
We welcome open and honest feedback about your experience with our products and company. Product reviews on our website help other customers make informed decisions and allow us to improve.
When leaving a review, please ensure your comments are related to first-hand product experience and are family-friendly. Reviews are monitored and we reserve the right to remove any that contain:
- Obscene, offensive or inappropriate language
- Personal attacks, false claims or unverified information
- Promotional content for other companies/products
- Identifying personal information or private health details
Reviews do not represent the views of Neoprosone® as a company. We are not responsible for any loss, damage or issues resulting from a customer’s experience with our products.
By submitting a review, you grant Neoprosone® permission to publish your content on our website. We do not compensate customers for reviews.
Intellectual Property
All content and materials on our website, including product listings, photos, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos and music are the property of Neoprosone® and are protected by United States and international copyright laws.
The trademarks, logos and service marks displayed on our website are registered and unregistered marks belonging to Neoprosone® and third parties. Nothing on this website should be interpreted as granting a license or right to use any images, trademarks or other intellectual property without express written permission.
User Content and Communications
By submitting public content or communication to our website, social media, email, SMS or other communications, you agree that this information may be collected, used and stored by Neoprosone®. This includes reviews, comments, photo uploads, forum/community posts, contest entries and any other public information.
We reserve the right to remove or edit any content deemed offensive, obscene, inaccurate or illegal according to applicable laws and community guidelines. User content does not represent the official views, opinions or endorsement of Neoprosone®.
Any personal information provided through these channels will be used in accordance with our Privacy Policy. Please do not disclose confidential, proprietary or sensitive information through public channels.
Accuracy of Information
We make every effort to ensure the accuracy of the information on our website, but some details may become outdated over time. Prices, availability and features are subject to change without notice.
While we strive to make sure product descriptions, sizes, colors and details are correct, we cannot guarantee attributes will be exactly as displayed onsite. Always refer to the product label for the most precise ingredients, directions and warnings.
Photography is intended for illustrative purposes only. Due to lighting, angles, editing and individual monitor settings, actual colors and results may vary. We recommend trying a sample before committing to a full size product.
For any urgent corrections, please contact us immediately so we can update our website.
Disclaimer
All products sold by Neoprosone® are for external use only and should be used according to label directions. They are not intended to diagnose, treat, cure or prevent any medical condition or disease. Results may vary based on individual factors including age, skin type and condition, health status and consistency of use.
Our skincare advice is intended for educational purposes only. Any serious skin conditions should be evaluated by your dermatologist or healthcare provider before using new products or changing your routine.
While we aim for our products to be well-tolerated by most customers, individuals may experience sensitivity or allergic reaction. Discontinue use if any irritation or discomfort occurs.
Neoprosone® cannot guarantee your satisfaction or specific results from using our products. We are not liable for any incidental or consequential damages resulting from use of our products or information found on our website.
By purchasing our products, you demonstrate that you have read and agreed to these terms. Questions or concerns should be directed to [email protected].
Privacy Policy
Please review our Privacy Policy which details how we gather, protect and process private information collected through our website and services. This policy may be periodically updated and we encourage customers to check back for the most up to date information.
Changes and Updates to Terms
Neoprosone® reserves the right to modify or update these Terms and Conditions at any time. Your continued use of our website constitutes agreement to the most recent terms. Please check this page periodically for updates.
Contact Information
If you have any questions, concerns or suggestions, please get in touch!
Neoprosone® Skin Care Company
123 Main St
New York, NY 10001
Email: [email protected]
Phone: 1-800-123-4567
These Terms and Conditions were last updated on March 7, 2022